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Privacy Policy

Effective October 11, 2026 · EZ Total Solutions LLC

This Privacy Policy explains how EZ Total Solutions LLC ("we", "us") collects, uses, shares and protects information when you use MARKIT, our marketing app for home service businesses, including the MARKIT Mini field app and the MARKITEER assistant (together, the "Service"). If you do not agree with this policy, please do not use the Service.

1. Who this policy covers

  • Customers: businesses and their owners or staff who create a MARKIT account.
  • Field techs: people who send job photos through a MARKIT Mini invite link.
  • End customers: people whose details a Customer stores in MARKIT (for example, leads from ads or forms). For this information, the Customer decides what is collected and why, and we process it on the Customer's behalf.

2. Information we collect

Information you give us

  • Account details: name, email address and password (passwords are stored only in hashed form by our authentication provider).
  • Business details: business name, service locations, service areas, phone numbers, website, offers, keywords, brand voice and review links.
  • Content: captions, posts, plans, calendar entries, photos and videos you upload or create.
  • Leads and contacts you add or receive, such as names, emails, phone numbers and job details.
  • Messages you send to MARKITEER and its replies, and the changes you approve or reject.
  • Field photos, notes, location tags and tech names sent through MARKIT Mini.

Information from connected services

Only when you choose to connect them:

  • Facebook and Instagram (Meta): the list of Facebook Pages you allow MARKIT to use, each Page's name and ID, a Page access token, and the linked Instagram business account's ID and username. We use these only to publish the posts you create or schedule, to show which accounts are connected, and, if you turn those features on, to receive leads and messages sent to your Page. We do not sell Meta data, use it for advertising profiles, or share it with data brokers.
  • Google Business Profile and Jobber, when available: account identifiers and access tokens needed to post updates, read reviews or sync customers as you direct.
  • Stripe: subscription status, plan and payment confirmations. Card numbers are entered on Stripe's pages and are never stored by us.

Information collected automatically

  • Essential cookies that keep you signed in and protect sign-in flows. We do not use advertising or cross-site tracking cookies.
  • Basic technical logs (such as IP address, browser type, pages requested and errors) used to run, secure and fix the Service.

3. How we use information

  • To provide the Service: create posts, plans and calendars; publish to the accounts you connect; store photos; show leads and results.
  • To generate content with AI. Text you enter and relevant business details are sent to our AI provider to write captions, replies and plans. Review AI output before you publish it.
  • To process subscriptions and Ad Wallet payments through Stripe.
  • To send service messages, such as sign-in emails, password resets, billing notices and alerts you turn on.
  • To keep the Service secure, prevent abuse, and debug problems.
  • To comply with law and enforce our Terms of Service.

We do not sell personal information, and we do not use your content or your customers' data to advertise to them.

4. How we share information

We share information only as needed to run the Service, with providers bound by contracts to protect it:

  • Supabase (database, file storage and sign-in)
  • Vercel (hosting)
  • Stripe (payments)
  • Anthropic (AI text generation)
  • Twilio (text messages, when enabled)
  • Meta, Google and Jobber, only when you connect them and only to do what you ask (for example, publishing a post)

We may also disclose information if required by law, to protect rights and safety, or as part of a merger, sale or reorganization of our business, in which case this policy will continue to apply.

5. Text messages (SMS)

If you or a Customer use MARKIT features that send text messages, phone numbers and message content are processed through our SMS provider to deliver those messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Recipients can reply STOP to opt out or HELP for help. Message and data rates may apply.

6. How long we keep information

  • Account and business data: while your account is open.
  • Connection tokens (Meta, Google, Jobber): until you disconnect the service or close your account. Disconnecting deletes them right away.
  • After you close your account, we delete or anonymize your data within 30 days, except records we must keep for legal, tax or fraud-prevention reasons (such as payment records).
  • Backups are overwritten on a rolling schedule.

7. Security

We use encryption in transit (HTTPS), encrypt connection tokens at rest, restrict database access to our servers, and give each account access only to its own data. No system is perfectly secure, so please use a strong password and tell us right away at support@eztotalsolutionsusa.com if you suspect misuse.

8. Your choices and rights

  • View and update your business details at any time in the app.
  • Disconnect Facebook, Instagram and other services in Workspace Settings → Connections.
  • Request a copy of your data, a correction, or deletion by emailing support@eztotalsolutionsusa.com.
  • See Data Deletion for step-by-step instructions, including for Facebook users.

Depending on where you live, you may have additional rights under local law. We will respond to verified requests within 30 days. End customers whose information was added by a business using MARKIT should contact that business first; we will help the business respond.

9. Children

The Service is for businesses and is not directed to children under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy as the Service changes. We will post the new version here with a new effective date and, for significant changes, notify account owners by email or in the app.

11. Contact us

EZ Total Solutions LLC
Email: support@eztotalsolutionsusa.com